SUMMARY
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).
This section summarizes Elek’s grounds for processing personal information under the GDPR, and the rights of EU users as relates to Elek’s handling of personal information.
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation ('GDPR'). This section provides information as relates to EU users' rights, and Elek's responsibilities, under this regulation.
1. EU User Rights
If you are an Elek user in the EU, you have the following rights with respect to Elek's handling of your personal information. To exercise these rights, please see below or submit your request here
Users outside the EU may also request explanation, correction, deletion or copies of their personal data here.
SUMMARY
Elek provides means for you to see and control the information that Elek collects, including through:
A. PRIVACY SETTINGS
The Privacy Settings menu in the Elek rider app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Elek. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Elek app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Elek app seeks before you first use the app, and your use of the app constitutes your consent.
C. RATINGS LOOK-UP
After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders.
Your rider rating is available in the main menu of the Elek rider app.
Your driver rating is available in the Ratings tab of the Elek Partner app.
D. EXPLANATIONS, COPIES AND CORRECTION
You may request that Elek:
You may opt out of receiving promotional emails from Elek here. You may also opt out of receiving emails and other messages from Elek by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
SUMMARY
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Elek apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation (“GDPR”).
This section summarizes Elek’s grounds for processing personal information under the GDPR, and the rights of EU users as relates to Elek’s handling of personal information.
Beginning May 25, 2018, the processing of personal data of users in the European Union is subject to the EU General Data Protection Regulation ('GDPR'). This section provides information as relates to EU users' rights, and Elek's responsibilities, under this regulation.
1. EU User Rights
If you are an Elek user in the EU, you have the following rights with respect to Elek's handling of your personal information. To exercise these rights, please see below or submit your request here
Users outside the EU may also request explanation, correction, deletion or copies of their personal data here.
- a. Explanation and copies of your data
- You have the right to request an explanation of the information that Elek has about you and how Elek uses that information.
- You also have the right to receive a copy of the information that Elek collects about you if collected on the basis of consent or because Elek requires the information to provide the services that you request.
- b. Correction
- If Elek has information about you that you believe is inaccurate, you have the right to request correction of your information. Please see the section titled 'Explanation, Copies and Correction' below for more information on correcting, or requesting correction of, your information.
- c. Deletion
- Users may request deletion of their accounts at any time. Users may requests deletion through the Privacy Settings menu in the Elek app, or via Elek's website. We may retain certain information about you as required by law and for legitimate business purposes permitted by law.
- d. Objections and complaints
- Users in the EU have the right to object to Elek's processing of personal data, including for marketing purposes based on profiling and/or automated decision making. Elek may continue to process your information notwithstanding the objection to the extent permitted.
- 2. Grounds for Processing
- a. The processing is necessary to provide the services and features you request
- Elek must collect and use certain information in order to provide its services. This includes:
- User profile information that is necessary to establish and maintain your account, including to verify your identity; enable communications with you about your trips, orders and accounts; and to enable you to make payments or receive earnings.
- Background check Information necessary to enable drivers to provide transportation services through the Elek app.
- Driver location Information, which is necessary to match drivers with riders, and to track trips while in-progress and suggest navigation.
- Transaction information, which is necessary to generate and maintain in connection with your use of Elek's services.
- Usage information, which is necessary to maintain, optimize and enhance Elek's services, including to determine, sometimes in combination with other information, incentives, connect riders and drivers, and calculate costs of trips and driver earnings.
- Collection and use of this information is a requirement for using Elek's apps.
- Elek must collect and use certain information in order to provide its services. This includes:
- b. The processing is necessary to protect the vital interests of our users or of others
- Elek may process personal information, including disclosing data with law enforcement authorities in case of threats to the safety of users or of others.
- c. The processing is necessary for Elek's legitimate interests
- Elek collects and uses personal information to the extent necessary for its legitimate interests. This includes collecting and using information:
- To maintain and enhance our users' safety and security. For example, we collect background check information (where permitted by law) to prevent unsafe users from providing services through our apps. We also use personal information to prevent use of our services by users who have engaged in inappropriate or dangerous behavior, such as by retaining information of banned users to prevent their use of Elek's apps. We also use usage information to prevent matching of riders and drivers for whom there is higher risk of conflict (e.g., because they have been the subject of prior complaints from other users).
- To prevent, detect and combat fraud in connection with the use of our services. For example, Elek uses user profile, location, device and usage information, to identify and prevent circumstances when users attempt to defraud Elek or other users.
- To inform law enforcement officials regarding criminal acts or threats to public safety.
- To provide customer support.
- To optimize our service and develop new services. This includes, for example, identifying the best pick-up / drop locations, recommending (new) features, improving navigation, and enhancing pricing and matching riders and drivers or delivery recipients and partners.
- For research and analytical purposes. This includes, for example, analyzing usage trends to improve the user experience and enhance the safety and security of our services.
- For direct marketing purposes. This includes, for example, analysing data to identify trends and tailor marketing messages to user needs.
- To enforce Elek's Terms of Service.
- Elek collects and uses personal information to the extent necessary for its legitimate interests. This includes collecting and using information:
- d. The processing is necessary for the legitimate interests of other persons or parties
- Elek collects and uses personal information to the extent necessary for the interests of other persons or the general public. This includes sharing information in connection with legal or insurance claims, to protect the rights and safety of others.
- Elek may also process personal information when necessary in regards to a substantial public interest, on the basis of applicable laws.
- e. The processing is necessary to fulfill Elek's legal obligations
- Elek is subject to legal requirements in the jurisdictions in which it operates that require us to collect, process, disclose and retain your personal data. For example, Elek is subject to laws and regulations in many cities and countries that require it to collect and retain information about your trips, to retain such information for extended periods of time, and to provide copies of such information to governmental or other authorities. Elek uses your information to comply with such laws to the extent they apply to your use of the Elek apps.
- Elek may also share information with law enforcement, or requests by third parties pursuant to legal processes. Consent
- Elek may collect and use your information on the basis of your consent. You may revoke your consent at any time. If you revoke your consent, you will not be able to use any service or feature that requires collection or use of the information we collected or used on the basis of consent.
- Elek relies on consent in connection with data collections or uses that are necessary to enhance the user experience, to enable optional services or features, or to communicate with you. If you are an EU user, the following types of data collections or uses are done on the basis of your consent.
- Location Information (Riders)
- Share Live Location (Riders)
- Notifications: Account and Trip Updates
- Notifications: Discounts and News
- Please see the Choice & Transparency section below for further information about these data collections and uses, how to opt in or out of them, and the effect of opting out of these on your use of Elek's apps.
- Elek may also collect personal information about you through voluntary surveys. Your responses to such surveys are collected on the basis of consent, and will be deleted once no longer necessary for the purposes collected.
SUMMARY
Elek provides means for you to see and control the information that Elek collects, including through:
- in-app privacy settings
- device permissions
- in-app ratings pages
- marketing opt-outs
A. PRIVACY SETTINGS
The Privacy Settings menu in the Elek rider app gives users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Elek. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
- Location Information
- Elek uses rider's device location services to make it easier to get a safe, reliable ride whenever you need one. Location data helps improve our services, including pickups, navigation, and customer support.
- You may enable/disable, or adjust, Elek's collection of rider location information at any time through the Privacy Settings menu in the Elek app, or via the settings on your mobile device. If you disable the device location services on your device, your use of the Elek app will be affected. For example, you will need to manually enter your pickup or dropoff locations. In addition, location information will be collected from the driver during your trip and linked to your account, even if you have not enabled Elek to collect your location information.
- Share Live Location (Riders)
- If you have enabled the device location services on your mobile device, you may also enable Elek to share your location with your driver from the time you request a ride to the start of your trip. This makes it easier for your driver to pick you up.
- You may enable/disable location sharing with your driver at any time through the Privacy Settings menu in the Elek app. You may use the Elek app if you have not enabled location sharing, but it may be more difficult for your driver to locate you.
- Notifications: Account and Trip Updates
- Elek provides users with trip status notifications and updates related to your account. These notifications are a necessary part of using the Elek app, and cannot be disabled. However, you may choose the method by which you receive these notifications through the Privacy Settings menu in the Elek app.
- Notifications: Discounts and News
- You may enable Elek to send you push notifications about discounts and news from Elek. You may enable/disable these notifications at any time through the Privacy Settings menu in the Elek app.
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Elek app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Elek app seeks before you first use the app, and your use of the app constitutes your consent.
C. RATINGS LOOK-UP
After every trip, drivers and riders are able to rate each other, as well as give feedback on how the trip went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both drivers and riders.
Your rider rating is available in the main menu of the Elek rider app.
Your driver rating is available in the Ratings tab of the Elek Partner app.
D. EXPLANATIONS, COPIES AND CORRECTION
You may request that Elek:
- Provide a detailed explanation regarding the information Elek has collected about you and how it uses that information.
- Receive a copy of the information Elek has collected about you.
- Request correction of any inaccurate information that Elek has about you.
You can make these requests by contacting Elek here.
You can also edit the name, phone number and email address associated with your account through the Settings menu in Elek's apps. You can also look up your trips, orders and deliveries history in the Elek apps.
You may opt out of receiving promotional emails from Elek here. You may also opt out of receiving emails and other messages from Elek by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your rides or information about your account.
SUMMARY
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Elek apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.